In simple words
- FitOS is a business tool for gyms. It is not made for children.
- The Website, blog writer accounts and advertising enquiries are only for people aged 18 or above.
- A gym may add a Member under 18 only with verifiable consent from a parent or guardian. The gym collects and records that consent.
- We never show ads to minors, and we do not track or profile them.
- If we learn a minor's data was added without consent, we act quickly: we pause it and ask the gym to fix it, or delete it.
- A parent or guardian can ask to see, correct or delete a minor's data, through the gym or through us.
1. Who this policy is for
1.1 This policy explains how FitOS handles Personal Data of people under 18 years of age ("minors"). It is part of our Privacy Policy. Words like FitOS, App, Website, Gym Owner, Member, Trainer, Account and Personal Data have the same meaning as in our Terms of Service and Privacy Policy.
1.2 FitOS is a gym management tool used by gym businesses. It is not directed at children, and we do not market it to children.
2. Website, blog and other accounts
2.1 You must be 18 or older to create a writer account on the Website, submit a blog post, sign up for the newsletter, or make an advertising enquiry.
2.2 Gym Owner and Trainer Accounts are also only for people aged 18 or above.
2.3 If we learn that a person under 18 has created any of these accounts or submitted these forms, we will close the account or delete the form data.
3. Members under 18
3.1 Some gyms train young people. A Gym Owner may add a Member under 18 to the App only after getting verifiable consent from the minor's parent or lawful guardian.
3.2 The gym's responsibility. For Member records, the Gym Owner decides what data is collected and why, and FitOS processes it for the gym (see section 2 of our Privacy Policy). So the Gym Owner must:
- get the consent of the parent or guardian before adding the minor;
- take reasonable steps to check that the person giving consent is really the parent or guardian (for example, meeting them in person at the gym and recording their name and phone number);
- keep a record of that consent and show it if asked;
- add only the data needed to run the minor's membership.
3.3 What FitOS provides. The App has a guardian declaration field where the gym records the parent or guardian's details and confirms that consent was taken. A gym should fill it in for every Member under 18.
4. What FitOS does and does not do with minors' data
4.1 For minors, FitOS does only the processing needed to run the gym's records: membership plan and dates, batch, attendance and check-ins, fees and payment records, and an optional photo.
4.2 FitOS does not:
- show any ads to minors (the App has no ads for anyone);
- track the behaviour of minors or build profiles of them;
- use minors' data for marketing, or share it with advertisers or data brokers;
- collect ID proof, health or medical information, injury details or body measurements of anyone, including minors.
4.3 The same security measures in our Privacy Policy and Security page protect minors' data, including role-based access and Trainer money masking.
5. If a minor's data was added without consent
5.1 If we learn, from a parent, a guardian, the gym or anyone else, that a minor's data was added without parent or guardian consent, we will:
- contact the Gym Owner and ask them to get and record consent, or remove the data;
- limit use of that record while the issue is checked, where we can;
- delete the record if the gym does not show valid consent within a reasonable time, or at once if the parent or guardian asks and the law allows.
5.2 Payment records may need to be kept as the law requires, even after the rest of the record is deleted. We keep them locked and use them for no other purpose.
5.3 If a gym repeatedly adds minors without consent, we may suspend its Account under our Terms of Service and Acceptable Use Policy.
6. Requests by a parent or guardian
6.1 A parent or lawful guardian can ask to see, correct or delete a minor's Personal Data, or withdraw consent.
6.2 First, contact the gym. The gym controls the Member record and can usually act quickly.
6.3 Or contact us. If the gym does not respond, write to support@fitosapp.in or use the form at /delete-account. Tell us the minor's name, the gym's name and how you are related to the minor.
6.4 Checking who you are. To protect the minor, we will check that you are the parent or guardian. We may contact the gym to confirm the guardian details it recorded, or ask you to reply from the phone number or email the gym has on record. We ask only for what is needed.
6.5 Timeline. We acknowledge requests within 48 hours and aim to resolve them within 30 days, or sooner if the law requires.
6.6 Withdrawing consent means the gym must stop using the minor's data in the App, except records the law requires the gym or us to keep.
7. Contact
Email support@fitosapp.in or call +91 95093 94469. Our Grievance Officer is ApexGrid (support@fitosapp.in). See our Grievance Redressal page.