In simple words
- This page is for FitOS – gym management app by ApexGrid, available on Google Play, and its website https://fitosapp.in.
- You can ask us to delete your Account and Personal Data: in the App (where the option is shown), through your gym, or with the form at the bottom of this page.
- We first check that the request really comes from you. Then we finish the work within 30 days.
- Gym Owners get 30 days to export their gym's data before the gym is removed.
- Some records must be kept even after deletion, mainly payment and ledger records needed for tax and accounting law, and limited logs needed for security and legal claims. We explain each one below.
- Backup copies are overwritten within 30 days.
- We email you when the deletion is complete.
1. Which app and website this covers
1.1 This policy covers the Android app "FitOS – gym management app by ApexGrid" (the "App"), the website https://fitosapp.in and its blog (the "Website"), together the "Service". FitOS is an ApexGrid product operated by ApexGrid, a sole proprietorship based in Sikar, Rajasthan, India. "We", "us" and "our" mean ApexGrid operating FitOS.
1.2 This page is our official account deletion page for the App. You do not need to install or open the App to ask for deletion. You can use the form below this text or email support@fitosapp.in.
1.3 Words such as Gym Owner, Member, Trainer, Account, Content and Personal Data have the same meaning as in our Terms of Service and Privacy Policy.
2. Important: who controls which data
2.1 A gym's records about its Members and Trainers (names, phone numbers, plans, attendance, fees and dues) belong to that gym. The Gym Owner decides why this data is kept. We store and process it for the gym, on the Gym Owner's instructions. This is explained in our Data Processing Addendum.
2.2 So, if you are a Member or Trainer, we usually act on your request together with your gym. We will not ignore your request. We will pass it to the gym, delete what we are allowed to delete, and tell you the outcome.
2.3 For a Gym Owner's own Account, website leads, newsletter subscribers and blog authors, we decide how the data is used. We handle those requests directly.
3. How to delete: step by step
3.1 Gym Owner
3.1.1 Export first. Before you ask for deletion, export your members list, attendance and payment records from the App. Once the gym is removed, we cannot recover it for you.
3.1.2 Tell your Members and Trainers. Deleting your Account removes your gym from FitOS. Your Members and Trainers will lose access to your gym in the App. We suggest you inform them in advance.
3.1.3 Ask for deletion. Use the deletion option in the App's settings (where available), or the form below, or email support@fitosapp.in from your registered email address with the subject "Delete my account".
3.1.4 We verify you. We confirm the request through your registered email or phone number (for example, by a confirmation link sent to your registered email, or by contacting you on your registered phone number).
3.1.5 30-day export window. After we verify you, your gym moves to READ_ONLY. You can still view and export data, but you cannot add or edit. This window lasts 30 days. You can cancel the deletion during this window by writing to support@fitosapp.in.
3.1.6 Subscription. Your subscription stops renewing. Any paid period already started is handled under our Refund Policy. A deletion request does not by itself create a refund, except where that policy or the law says so. Any amount you owe us for a period already used remains payable.
3.1.7 Removal. At the end of the 30-day window, we delete your Account, your gym profile and your gym's Member, Trainer and attendance records, except the records listed in section 5 that we must keep. Member photos stored for your gym are deleted.
3.1.8 Confirmation. We send a confirmation email to your registered email address when this is done.
3.2 Trainer
3.2.1 The easiest way is to ask your Gym Owner to remove you from the gym in the App. This ends your access to that gym.
3.2.2 To delete your FitOS login and profile as well, use the deletion option in the App (where available) or the form below, from your registered email or phone number.
3.2.3 After we verify you, we delete your login and profile. Entries you made in the gym's records (for example, "attendance marked by" or "payment recorded by") stay part of the gym's records, but we replace your name with a neutral label such as "Former trainer" where the system allows.
3.3 Member
3.3.1 In the App. If the App shows a delete-account option in your profile or settings, use it.
3.3.2 Through your gym. You can ask your Gym Owner to remove your record. The gym may keep fee and payment records it needs for its own accounts.
3.3.3 Using the form below. Submit the form from the email address or phone number registered with your gym on FitOS. We will verify your identity using that email or phone number before we act. We do not ask for ID proof.
3.3.4 What we do. After verification, we delete your FitOS login, profile details and optional photo. We tell your gym about your request, because your attendance, fee and payment history with the gym is the gym's record (see section 2). Payment and ledger records are kept as described in section 5. If the gym does not respond within a reasonable time, we will remove or anonymise the remaining parts of your record that the law does not require to be kept.
3.3.5 If you are a Member at a gym that has itself been deleted, your records with that gym are removed with the gym (section 3.1).
3.4 Website blog author
3.4.1 Log in to the Website and go to Dashboard → Account → Delete.
3.4.2 Choose what happens to your posts:
- Delete my posts: your published posts, drafts and pending posts are removed; or
- Keep my posts under "FitOS Team": published posts stay online, but your name, photo and bio are removed and the posts are shown as written by "FitOS Team".
3.4.3 Your writer login, profile, and two-factor settings are then deleted. If you cannot log in, use the form below from the email address of your writer account.
3.5 Lead or newsletter subscriber
3.5.1 Newsletter. Click the "unsubscribe" link at the bottom of any newsletter email. Your email address is deleted from our newsletter list within 30 days of unsubscribing.
3.5.2 Leads (iPhone waitlist, demo request, contact or advertise enquiry). Use the form below or email support@fitosapp.in. Even if you do nothing, lead details are deleted automatically 12 months after submission.
4. What happens to your data
4.1 Deleted means removed from our live systems. It cannot be restored by you or by us after backups expire.
4.2 Anonymised means we remove or replace the details that identify you (such as your name, phone number and email), so the remaining record no longer points to you. For example, a blog post kept under "FitOS Team".
4.3 Retained means we keep a limited record, for a stated reason and period, and then delete it. Retained data is not used for marketing. Access to it is limited and logged.
5. What we keep, for how long, and why
| Data | What happens after deletion | How long | Why |
|---|---|---|---|
| Account login and profile (name, phone, email) | Deleted | Within 30 days of verification (for Gym Owners, at the end of the 30-day export window) | No longer needed |
| Gym profile, Member and Trainer records, batches, plans | Deleted | At the end of the Gym Owner's 30-day export window | No longer needed |
| Attendance and QR check-in logs | Deleted with the gym or Member record | As above | No longer needed |
| Optional Member photos | Deleted | Within 30 days of verification | No longer needed |
| Subscription payments to FitOS, UTR references, receipts and invoices | Retained, not edited | For the period required by tax and accounting laws | Legal and tax obligations |
| Ledger entries for fees and payments recorded in the App | Retained with the gym's records or anonymised where possible; never edited | For the period required by tax and accounting laws, or until the gym's data is removed if the law does not require us to keep it | Accurate financial records and legal obligations |
| Audit logs (who did what, and when) | Retained, with identity details minimised | 2 years after the Account closes | Security, fraud and abuse prevention, resolving disputes and legal claims |
| Support messages | Retained | 2 years after the issue is closed | Resolving complaints and legal claims |
| Grievance records | Retained | 2 years after the grievance is closed | Resolving complaints and legal claims |
| Crash and error diagnostics | Deleted | Up to 90 days from when they are collected | Fixing bugs |
| Push notification tokens | Deleted | On logout or Account deletion | No longer needed |
| Blog posts | Deleted or kept under "FitOS Team", as you choose | At once | Your choice |
| Website leads | Deleted | 12 months after submission, or sooner on request | No longer needed |
| Unsubscribed newsletter emails | Deleted | Within 30 days of unsubscribing | No longer needed |
| Your deletion request record | Retained | 12 months after the request is closed | Proof that we acted on your request |
| Information about a suspected fraud, abuse or legal dispute | Retained | Until the matter is resolved and any legal time limit has passed | Fraud and abuse prevention, legal claims |
| Backups | Purged automatically | Within 30 days | Backups are kept only for disaster recovery |
5.1 If a law, court or government authority requires us to keep data for longer, we will keep only what is required and only for as long as required.
5.2 Our website keeps only one-way hashed versions of IP addresses for rate limiting and view counting. Rate-limit hashes are deleted after 24 hours and view-count hashes after 2 days. Details are in our Privacy Policy and Cookie Policy.
6. Timelines
6.1 We acknowledge your request, usually within 48 hours.
6.2 We complete deletion within 30 days of verifying your identity. For Gym Owners, the gym is removed at the end of the 30-day export window, which starts after verification.
6.3 If we cannot verify you, or the request is unclear, we will tell you what we need. The 30 days start once verification is complete.
6.4 When the work is done, we send a confirmation email. If any data is retained under section 5, the email says which kind and why.
7. When we may refuse or delay
7.1 We may refuse or delay a request if we cannot verify the person asking, if the request is clearly abusive or repeated, or if the data is needed for an ongoing legal dispute, investigation or a legal obligation. We will tell you the reason, unless the law prevents us.
8. Complaints
8.1 If you are not satisfied with how we handled your request, contact our Grievance Officer as explained in our Grievance Redressal Policy. You may also have the right to approach the authorities named in that policy.
8.2 Related documents: Privacy Policy, Data Processing Addendum, Refund Policy, Children and Minors Policy, Legal hub.
9. Request deletion using the form below
9.1 Fill in the form below this text. Use the email address or phone number registered with FitOS, choose who you are (Gym Owner, Trainer, Member, blog author, or lead/newsletter subscriber), and tell us what you want deleted. If you are a Member or Trainer, please add your gym's name.
9.2 We will contact you on your registered email or phone number to verify the request. We will never ask for your password.
9.3 Prefer email? Write to support@fitosapp.in with the subject "Delete my account". You can also message us on WhatsApp at +91 95093 94469, but we will still verify the request through your registered email or phone number.