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Acceptable Use Policy

What you must not do when using the FitOS app and website, what happens if rules are broken, and how to report misuse.

Last updated: 11 October 2026 · Version 1.0

In simple words

  • Use FitOS honestly. Fake Members, fake payments and false UTRs are not allowed.
  • Do not share, copy or fake QR codes.
  • Do not scrape, hack or reverse engineer the App or Website, and never try to see another gym's data.
  • Do not get around your member limit or the free trial, for example by taking repeat trials.
  • Do not use WhatsApp links from FitOS to spam or harass anyone, or to send unlawful content.
  • Each login is for one person and one role. Do not share your Account.
  • If rules are broken we may warn, restrict, suspend or close the Account. Serious cases can be acted on immediately.
  • Report misuse to support@fitosapp.in or WhatsApp +91 95093 94469.

1. About this policy

1.1 This policy sets the rules for everyone who uses the FitOS App or the Website at https://fitosapp.in: Gym Owners, Trainers, Members, blog writers, advertisers and visitors. FitOS is an ApexGrid product run by ApexGrid, Sikar, Rajasthan, India ("FitOS", "we", "us", "our").

1.2 This policy is part of the Terms of Service, the Member Terms and the Website Terms of Use. Words such as Service, App, Website, Gym Owner, Member, Trainer, Account, Content and Personal Data have the same meaning as in those documents.

1.3 Blog writers must also follow the Blog Guidelines. Advertisers must also follow the Advertiser Terms.

1.4 A Gym Owner is responsible for how their Trainers use the gym's Account.

2. What you must not do

2.1 Fake records and payments

You must not:

  • add fake Members, fake attendance or fake fee records;
  • record a payment that was not actually made, or mark a fee as paid or unpaid when you know it is wrong;
  • submit a false UTR, someone else's UTR, or the same UTR more than once, either to your gym or to FitOS;
  • change screenshots or other proof of payment;
  • use FitOS records to mislead a Member, a gym, a lender, a tax authority or anyone else.

2.2 QR codes and check-in

You must not:

  • share, sell or post your gym's check-in QR code, or a Member's QR code, so that someone else can check in;
  • check in for another person, or mark attendance for someone who did not attend;
  • copy, fake or spoof a FitOS QR code, or use a modified app or tool to get around QR check-in.

2.3 Our systems and security

You must not:

  • scrape, crawl or collect data from the App or Website using bots or scripts, except search engines following our robots rules;
  • copy, decompile, reverse engineer or modify the App, except where the law expressly allows it;
  • try to access another gym's data, another person's Account, or any part of the Service you are not allowed to use;
  • test, scan or probe our systems for weaknesses without our written permission. If you find a security issue, please report it responsibly (see /security);
  • bypass or interfere with security features, rate limits, bot checks or permissions, such as the masking of money data for Trainers;
  • upload or send viruses, malware or harmful code;
  • overload, disrupt or attack the App, Website or our service providers.

2.4 Plans, limits and trials

You must not:

  • get around your plan's member limit, for example by splitting one gym across several Accounts or reusing Member slots in a misleading way;
  • take more than one free trial for the same gym, for example by using new phone numbers, emails or gym names;
  • misuse coupons, referrals or discounts (see the Refund Policy).

2.5 Messages and WhatsApp

The App can open WhatsApp so you can send a message from your own WhatsApp. You are responsible for every message you send. You must not use this to:

  • send spam, bulk promotional messages to people who have not agreed to receive them, or repeated messages after someone asks you to stop;
  • threaten, abuse, harass, shame or intimidate anyone, including about unpaid fees;
  • share a Member's Personal Data with people who should not see it.

2.6 Content

You must not upload, post or send Content that:

  • is unlawful, defamatory, obscene, hateful, or threatening;
  • infringes someone else's copyright, trade mark or other rights (see /copyright);
  • shows or exposes another person's private information or photo without a lawful basis or consent;
  • is sexual content involving a child, or otherwise harms children (see /children);
  • impersonates FitOS, a gym, or any other person;
  • gives dangerous medical or fitness claims, or false or misleading advertising;
  • is otherwise prohibited under the Information Technology Act, 2000 and the rules made under it.

2.7 Accounts and roles

You must not:

  • share your login, password, OTP or 2FA code with anyone;
  • let more people use one login than the role allows. Each Trainer should have their own login;
  • give a Trainer more access than they need, or use a Member or Trainer login to get Gym Owner access;
  • create an Account using false details or in another person's name without their authority;
  • buy, sell or transfer an Account without our written agreement.

2.8 The law

You must not use FitOS for anything unlawful, including fraud, money laundering, or collecting or using Personal Data in breach of the law.

3. What we may do if rules are broken

3.1 We look at what happened, how serious it is, whether it was deliberate, and whether it has happened before. Usually we follow these steps:

Step What it means
1. Warning We tell you what went wrong and ask you to fix it.
2. Restriction We limit some features, remove Content, or block certain actions, such as adding Members or submitting UTRs.
3. Suspension We pause access to the Account for a period while we investigate or until the problem is fixed.
4. Termination We close the Account under the Terms of Service.

3.2 In serious cases we may skip steps and act immediately. Serious cases include fraud, fake payments or false UTRs, attempts to access other gyms' data, malware or attacks, sexual content involving children, threats of violence, and cases where the law or an authority requires us to act.

3.3 Where it is safe and lawful, we will tell you what action we took and why, and give you a chance to respond.

3.4 If we suspend or close a Gym Owner Account, the Gym Owner can still ask for an export of the gym's data for 30 days after closure, unless the law or an authority stops us from providing it.

3.5 We may remove Content that breaks this policy. We may keep records of the breach, and we may report unlawful activity to the police or other authorities where the law requires or allows it.

3.6 If your Account is suspended or closed for breaking this policy, fees already paid are not refunded, except where the law requires (see the Refund Policy).

3.7 Nothing in this policy limits our other rights under the Terms or under the law.

4. How to report misuse

4.1 If you see misuse of FitOS, a fake QR code, a scam using our name, or Content that breaks this policy, tell us:

4.2 Please include what happened, when, the gym or Account involved (if you know it), and any screenshots. Do not send passwords or OTPs.

4.3 We will acknowledge your report within 48 hours and aim to resolve it within 30 days, or sooner where the law requires.

4.4 We will not tell the reported person who made the report, unless the law requires it or you agree.

5. Appeals

If you think we acted wrongly, reply to our message or write to support@fitosapp.in within 30 days and explain why. We will review the decision and reply. You can also use the grievance process at /grievance.

6. Changes

We may update this policy. If a change affects you in a significant way, we will tell you in the App or on the Website before it applies. Related documents: Terms of Service, Website Terms of Use, Privacy Policy, all legal documents.