In simple words
- Your gym (not FitOS) gives you your membership, fees and facilities. FitOS only provides the app.
- Your gym can see your name, phone, plan, attendance and payment records.
- Use only your own QR pass for check-in. Do not share it.
- Enter only true UTR numbers. Payment problems go to your gym first.
- Trainers must keep Member data private and use only the access they are given.
- FitOS does not give medical or fitness advice.
- Under 18? A parent or guardian must agree first.
- Complaints go to your gym first, then to our Grievance Officer at /grievance. To delete your account, visit /delete-account.
1. About these terms
1.1 These terms apply when you use the FitOS App as a Member of a gym or as a Trainer at a gym. FitOS is operated by ApexGrid, Sikar, Rajasthan, India ("FitOS", "we", "us"). By creating or using your Account, you agree to these terms.
1.2 Words such as Service, App, Website, Gym Owner, Member, Trainer, Account, Content and Personal Data have the same meaning as in our Terms of Service. How we handle your Personal Data is explained in our Privacy Policy. Your gym also has its own rules and privacy notice.
2. Your gym, not FitOS, runs your membership
2.1 Your membership, plan, fees, discounts, refunds, timings, facilities and trainers are provided by your gym (the Gym Owner). Your agreement for these is with your gym.
2.2 FitOS only provides the App that your gym uses to keep records. We are not responsible for the gym's services, premises, equipment or staff.
3. What your gym can see
3.1 Your gym decides what data it keeps about you and why. In the App, your Gym Owner can see your name, phone number, plan, dates, batch, attendance and check-in times, fee, due and payment records, and your photo if you or your gym added one.
3.2 Trainers can see only what the Gym Owner allows. Money and fee details are hidden from Trainers unless the Gym Owner gives permission.
3.3 The App does not ask for ID proof, health or medical information, body measurements, location, contacts or SMS.
4. QR check-in
4.1 Use only your own QR pass. Do not share it, copy it or let anyone else use it.
4.2 You can be an active Member of only one gym at a time in the App. A check-in at a gym where you are not an active Member will be refused.
4.3 Check-ins are recorded with the date and time (IST) and are visible to your gym.
5. Paying your gym and UTR
5.1 You pay your gym directly (for example by UPI or cash). FitOS does not receive or hold your money.
5.2 If you enter a UTR (UPI transaction reference) in the App, it must be true and for your own payment. Entering a false or someone else's UTR is not allowed and may lead to your Account being suspended. It may also be an offence.
5.3 UTR verification in the App is only a record. It is not proof from a bank. If there is a problem with a payment, contact your gym first.
5.4 Payment records cannot be edited or deleted. Corrections are added as new entries.
6. Coupons and invite codes
6.1 Coupons are offered by your gym on its own terms. FitOS does not decide or guarantee any discount.
6.2 Invite codes are personal. Use only an invite sent to you, and do not share it.
7. Trainers
7.1 If you are a Trainer, you must set a secure password and complete your first login within 72 hours of the invite, or the invite expires.
7.2 You must keep all Member information confidential, use it only for your work at the gym, and not copy, share or take screenshots of it for any other purpose.
7.3 Use only the permissions your Gym Owner gives you. Do not try to see hidden data or get around limits. Your actions are logged.
7.4 When you stop working at the gym, your access may be removed by the Gym Owner.
7.5 You must be 18 or older to have a Trainer Account (see /children).
8. No medical advice
8.1 FitOS does not give medical, health, nutrition or fitness advice. Any information on workouts or plans comes from your gym or is general. Talk to a doctor before starting exercise if you have any health concern.
9. Your account and security
9.1 Keep your login details private. You are responsible for what happens in your Account. Tell your gym and us at support@fitosapp.in if you think someone else has used it.
9.2 Do not misuse the App, try to access other people's data, or break the law. Our Acceptable Use Policy applies.
10. Suspension by your gym
10.1 Your gym can archive your record or remove your access, for example when your membership ends. If your gym's own FitOS account is paused, check-in may stop working. Contact your gym about this.
10.2 We may also suspend your Account if you seriously break these terms.
11. Under 18
11.1 If you are under 18, you can use the App only if your parent or lawful guardian has given consent, which your gym must collect and record. See also /children.
12. Deleting your account
12.1 You can ask to delete your Account in the App or at /delete-account. Because your gym controls your membership records, we will inform your gym. Payment records may be kept as required by law. More details are in our Privacy Policy.
13. Complaints
13.1 For anything about your membership, fees or the gym, contact your gym first.
13.2 If your concern is about the App or your Personal Data and is not resolved, contact our Grievance Officer, ApexGrid, at support@fitosapp.in or see /grievance. We will acknowledge within 48 hours and aim to resolve within 30 days, or sooner if the law requires.
14. Limits and law
14.1 We provide the App on a best-effort basis and cannot promise it will always be available. To the extent permitted by law, we are not responsible for the gym's services or for payments between you and your gym. Nothing here takes away your rights under consumer protection or other law.
14.2 We may update these terms and will tell you about important changes in the App. Indian law applies. Courts at Sikar, Rajasthan have jurisdiction, but you can still approach a consumer commission where the law allows.