Advertiser TermsAdvertiser Terms

In simple words

• These terms are for banner ads on the FitOS Website (https://fitosapp.in). There are no ads inside the FitOS mobile App.
• Every ad must be approved by us before it runs. Every ad is labelled "Ad" or "Sponsored".
• Ads for adult content, gambling or betting, tobacco or alcohol, misleading health or weight-loss claims, banned supplements or steroids, crypto or quick loans, and political ads are not allowed.
• Images must be JPG, PNG, WebP or GIF, up to 200 KB, and the landing page must use https.
• You pay in advance. We count impressions only for visitors who have agreed to ad tracking. We do not guarantee numbers.
• Cancel before the start date for a full refund. After the start, days already run are not refunded.
• If we stop your campaign early for our own reasons, we refund the unused days. If we remove your ad because it breaks these terms, there is no refund.
• Our liability is limited to what you paid for that campaign. Indian law applies; courts at Sikar.

1. About these terms

1.1 These Advertiser Terms ("Terms") apply when you buy banner advertising on the FitOS Website at https://fitosapp.in. The Website is operated by ApexGrid, a sole proprietorship based in Sikar, Rajasthan, India ("FitOS", "we", "us", "our"). FitOS is an ApexGrid product.

1.2 "You" or "Advertiser" means the person or business that books the ad. "Campaign" means the ads, placements, dates and price we agree for one booking. "Order" means the written confirmation of a Campaign, which may be an email from us.

1.3 These Terms apply together with the Order, our Website Terms, Privacy Policy and Cookie Policy. If the Order and these Terms conflict, the Order applies for that Campaign.

1.4 A Campaign is booked only when we confirm the Order in writing and receive payment.

2. Who can advertise

2.1 You can advertise if you are at least 18 years old and are a business, professional or individual legally able to enter into a contract in India.

2.2 You must give us correct business details, including your legal name, contact person, email, phone and, if you have one, your GST number.

2.3 If you book on behalf of a client, for example as an agency, you confirm that you have their authority, and you and your client are both responsible under these Terms.

2.4 We may decline any booking, without having to give a reason.

3. Where ads appear

3.1 Ads appear only on the Website. We do not show ads inside the FitOS mobile App, and we do not send ads to Gym Owners, Trainers or Members through the App.

3.2 The available placements and sizes are:

3.3 For placements with a desktop and a mobile size, please send both, so your ad looks right on every screen.

3.4 Ads may rotate with other ads in the same placement, unless the Order says the placement is exclusive.

3.5 We may change the Website design, including where placements appear, as long as your Campaign gets a placement of similar visibility. If we cannot offer that, section 10.3 applies.

4. Ad file requirements

4.1 Image formats: JPG, PNG, WebP or GIF.

4.2 Maximum file size: 200 KB per image.

4.3 Images must be exactly the sizes listed in section 3.2.

4.4 Animated GIFs must not flash rapidly, autoplay sound or imitate system warnings, buttons or chat messages.

4.5 The landing page (the page your ad links to) must use https, load properly, match what the ad promises, and must not contain malware, forced downloads or pop-up traps.

4.6 You must also send short alt text describing the ad, for visitors who use screen readers.

4.7 You may change the creative or landing page during a Campaign, but each change needs our approval before it goes live.

5. What ads are not allowed

5.1 We do not accept ads for, or that contain:

• adult or sexual content, dating or escort services;
• gambling, betting, fantasy sports for money, or lotteries;
• tobacco, vaping products or alcohol, including surrogate advertising;
• misleading health, fitness, body-transformation or weight-loss claims, or "before and after" promises;
• banned, unapproved or prescription-only supplements, steroids, hormones or performance-enhancing drugs;
• crypto, trading tips, quick or instant loans, "get rich quick", multi-level marketing or similar schemes;
• political parties, candidates, elections or political issues;
• gym management software or apps that compete with FitOS, unless we approve it in writing;
• weapons, illegal products or services, or anything that encourages unsafe or illegal activity;
• hateful, violent, abusive or discriminatory content;
• fake buttons, fake prizes, or any design meant to trick people into clicking;
• content that infringes anyone's copyright, trade mark, privacy or other rights;
• anything that breaks the ASCI Code (the Advertising Standards Council of India's Code for Self-Regulation of Advertising Content in India) or any Indian law.

5.2 All claims in your ad must be true, and you must be able to prove them if asked. Prices and offers must be accurate and include any important conditions.

5.3 We decide whether an ad fits these rules. Where reasonably possible, we will tell you what to change so the ad can be approved.

6. Approval and removal

6.1 Every ad and landing page must be approved by us before it runs. Send the final files at least 3 business days before the start date so we have time to review them.

6.2 We may reject an ad, or ask you to change it, if we reasonably believe it breaks these Terms, could harm our visitors or reputation, or does not suit the Website.

6.3 We may pause or remove a live ad at any time if:

• it breaks section 5 or any other part of these Terms;
• the landing page changes so that it breaks these Terms, stops working or becomes unsafe;
• we receive a complaint or legal notice about it that appears valid;
• a court, government authority or the law requires it.

6.4 Where we can, we will tell you before removing an ad and give you a chance to fix it. For serious problems, such as illegal content or malware, we may act first and tell you afterwards.

7. Labelling

7.1 Every ad is clearly labelled "Ad" or "Sponsored" so visitors can tell it apart from our own content. You may not ask us to remove the label.

7.2 Links in ads are marked rel="sponsored", as search engines expect for paid links.

7.3 We do not sell "sponsored articles" disguised as normal blog posts. Any sponsored article must be approved separately and is labelled "Sponsored", as explained in our Blog Contributor and Content Policy.

8. Tracking and reporting

8.1 Consent first. We count ad impressions and clicks only for visitors who have allowed "Ads" in our cookie banner. Visitors who do not agree may still see your ad, but we do not count them. See our Cookie Policy.

8.2 Impression. An impression is counted when at least 50% of the ad is visible on screen for at least 1 continuous second. We count each ad at most once per visitor session.

8.3 Clicks. A click is counted when a visitor clicks the ad. We filter out clicks that look like they come from bots or automated tools, using reasonable methods. No filtering method is perfect.

8.4 Reports. We give you a private report link that shows impressions and clicks for your Campaign. The report shows totals only. It does not identify individual visitors.

8.5 No guarantee. Unless the Order says otherwise in writing, we sell placements for a period of time, not a fixed number of impressions or clicks. Website traffic and consent rates change, and we do not guarantee any number of impressions, clicks, leads or sales.

8.6 Your own tracking. You may add UTM tags to your landing page link. You may not add tracking pixels, scripts or third-party ad tags to the ad without our written approval.

9. Price and payment

9.1 Prices are as listed in our current rate card (sent on request through the Advertise page) or as agreed in the Order.

9.2 You pay the full Campaign price in advance, before the start date, using the payment method we give you in the Order. If payment is not received by the start date, we may move or cancel the Campaign.

9.3 If FitOS is registered for GST at the time of billing, GST will be added at the applicable rate and we will issue a tax invoice. Until then, we issue a payment receipt.

9.4 Bank or UPI charges on your side are your responsibility.

9.5 We may change our rate card at any time. A change does not affect a Campaign that is already confirmed and paid.

10. Cancellation and refunds

10.1 Before the start date: you may cancel by email to support@fitosapp.in. We refund the full amount you paid.

10.2 After the start date: you may stop the Campaign at any time, but days that have already run, or have started, are not refunded.

10.3 If we stop early for our own reasons, for example we remove a placement, redesign the Website or stop selling ads, we refund the unused days on a pro-rata basis (the price divided by the number of Campaign days, times the days not run). We may instead offer to move your ad to a similar placement, if you agree.

10.4 If we remove your ad for breaking these Terms, there is no refund for the remaining days.

10.5 Refunds are paid to the original payment source, or another account you give us, normally within 7 business days of our confirming the refund.

10.6 This section does not take away any right to a refund that you have under law.

11. Makegoods

11.1 If a placement in your Campaign was not shown for a significant time because of a problem on our side, such as a Website error or outage, we will add extra days to your Campaign to make up for it ("makegood").

11.2 As a guide, "significant" means the placement was down for more than 24 hours in total during the Campaign. Tell us within 7 days after the Campaign ends if you think a makegood is due.

11.3 If extra days are not practical, for example because the placement is booked by someone else, we will offer a pro-rata refund for the time lost instead.

11.4 Makegoods are not given for low traffic, low consent rates, visitors using ad blockers, or problems with your landing page.

12. Your promises to us

12.1 You confirm that:

• you own, or have permission to use, everything in your ad, including images, logos, trade marks, text and music;
• your ad and landing page are true, not misleading, and follow the ASCI Code and all Indian laws that apply, including consumer protection law;
• your products and services are legal, and you hold any licences or approvals needed to sell them;
• your landing page does not collect personal data unlawfully and has its own privacy policy where the law requires one;
• you will tell us promptly if your ad stops being accurate, for example if an offer ends.

13. Responsibility if something goes wrong

13.1 You are responsible for your ads, landing pages and products. If someone makes a legal claim against FitOS because your ad or landing page broke a promise in section 12 or the law, you agree to cover FitOS's reasonable costs and losses arising from that claim, to the extent permitted by law.

13.2 This does not apply to any part of the claim caused by FitOS's own changes to your ad or by our own fault. We will tell you promptly about any such claim and let you take part in responding to it.

14. Limits on our liability

14.1 We run the Website with reasonable care, but we do not promise that it will always be available, error-free or reach any particular audience.

14.2 To the extent permitted by law, our total liability to you for any Campaign is limited to the amount you paid us for that Campaign.

14.3 To the extent permitted by law, we are not liable for indirect losses, such as loss of profit, sales, business or goodwill.

14.4 Nothing in these Terms limits liability for fraud, or any liability that cannot be limited under Indian law.

15. Your personal data

15.1 We use the contact and billing details you give us to manage your Campaign, send reports and invoices, and keep accounting records. For this data, FitOS is the Data Fiduciary. Our Privacy Policy explains how we handle it and how long we keep it.

15.2 We do not share visitors' personal data with advertisers.

16. General

16.1 Ending these Terms. Either of us may end these Terms by email. Sections 10 to 14 and 16 continue to apply to any Campaign that has already run or been paid for.

16.2 Changes. We may update these Terms. Changes do not affect a Campaign already confirmed and paid, unless the law requires it. We will post the new version on this page with a new date.

16.3 Transfer. You may not transfer a Campaign to another advertiser without our written consent. If FitOS becomes a company or LLP, or the business moves to a successor, we may transfer these Terms and any Campaign to that business. We will tell you by email.

16.4 Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as hosting outages, internet failures, natural disasters or government action. Section 11 still applies.

16.5 No partnership. These Terms do not make either of us an agent, partner or employee of the other. Running your ad does not mean FitOS endorses your product.

16.6 Notices. We send notices to the email address in your Order. You send notices to support@fitosapp.in.

16.7 Complaints. For any complaint, write to support@fitosapp.in first. If you are not satisfied, see our Grievance page. We acknowledge complaints within 48 hours and aim to resolve them within 30 days, or sooner if the law requires.

16.8 Law and courts. These Terms are governed by the laws of India. The courts at Sikar, Rajasthan, will have exclusive jurisdiction, without affecting any right you have under law to approach a consumer commission.